General Printer Services & Repairs FAQs
Check out Our Printer Services & Repairs FAQs
Can I trade in my old printer for a new one?
Yes, we offer printer trade-in programs, allowing you to upgrade to a new model while receiving credit for your old device.
What types of printers do you service and repair?
We service and repair a wide range of printers, including laser, inkjet, dot matrix, multifunction printers (MFPs), copiers and label printers from major brands like HP, Brother, Epson, Kyocera, OKI, Fuji Xerox and Lexmark.
Do you offer onsite printer repairs?
Yes, we provide onsite printer repairs for homes and businesses. Our technicians diagnose and fix issues like paper jams, print quality problems, connectivity issues, and hardware failures at your location.
How quickly can I get a technician for printer repair?
We offer same-day and next business day service depending on availability and location. Emergency printer repair services may be available for critical business needs.
What is covered under our printer service?
Our printer service includes:
- Hardware inspection (rollers, fuser unit, printhead, etc.)
- Cleaning (internal & external)
- Firmware updates
- Print quality checks & adjustments
- Error troubleshooting
Do you offer printer maintenance contracts?
Yes, we provide printer maintenance contracts to ensure your printer remains in optimal condition. These contracts cover regular servicing, preventive maintenance, and priority repairs.
How much does printer repair cost?
The cost depends on the issue and printer type. We offer fixed-fee diagnostics, and our technicians provide an upfront estimate before proceeding with repairs.
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Do you provide printer parts replacement?
Yes, we supply and install genuine OEM and high-quality compatible parts such as toner cartridges, fuser units, drum kits, printheads, rollers and other spare parts.
Can you fix Wi-Fi or network printing issues?
Yes, we troubleshoot and resolve network and connectivity issues, including Wi-Fi printer setup, driver installation, and connection failures.
Printer Sales FAQs
What brands of printers do you sell?
We sell top brands like Brother, Epson, HP, Kyocera, OKI, Lexmark, Fuji Xerox and Ricoh, offering a variety of models for home, office, and commercial use.
How do I choose the right printer for my needs?
Consider factors like print volume, color or mono printing, speed, connectivity, and budget. Our experts can recommend the best printer based on your requirements.
Do you provide printer setup and installation?
Yes, we offer full printer setup, including driver installation, network configuration, and test printing for hassle-free operation.
Do you offer warranties on printers?
Yes, all new printers come with manufacturer warranties, and extended warranty options are available for additional coverage.
Can I trade in my old printer for a new one?
Yes, we offer printer trade-in programs, allowing you to upgrade to a new model while receiving credit for your old device.
Printer Rental & Leasing FAQs
What is the difference between printer rental and leasing?
- Printer Rental: Short-term, flexible solution for events, temporary offices, or project-based needs.
- Printer Leasing: Long-term agreement with fixed monthly payments, ideal for businesses needing ongoing printing solutions.
What are the benefits of leasing a printer instead of buying one?
Leasing offers:
- Lower upfront costs
- Tax benefits (operating expenses)
- Upgradable equipment
Maintenance & service included in some plans
What printers are available for lease or rental?
We offer multifunction printers (MFPs), colour/monochrome laser printers, and high-volume copiers for rental and leasing.
Can I upgrade my leased printer during the contract?
Yes, our leasing plans offer flexible upgrade options, allowing you to switch to a newer model if your needs change.
What happens at the end of a lease term?
You can choose to:
- Renew the lease
- Upgrade to a newer model
- Return the printer
- Purchase the printer at a reduced cost
Do rental and leased printers come with maintenance?
Yes, our rental and leasing plans include regular maintenance, toner replacement, and priority service to keep your printer running smoothly.